Contact Us Got a general website question? Read Our FAQ Having problems with a video? View Video Troubleshooting Guide Technical questions or website comments? Use Our Support Form Questions or comments related to Kink Academy’s curriculum, faculty or website content? Contact Kali, the Kink Academy founder using the form below. We are typically available to respond to customer tickets Mondays-Fridays between 10 am — 5 pm Pacific Time, excluding U.S. holidays.Thank you for your patience as our small team holds down the fort and answers support tickets in the order they are received. We'll try to get back to you as soon as possible, but please allow up to 2 full business days after submitting a customer ticket for us to respond before reaching out again. Known Issue: CCBill Payments Not Reflected In User's Account Access or Payment History Update on October 16th, 2020: We've recently resolved an issue where subscribers who have made a successful payment on CCBill.com do not see their payment history or active subscription in their account on KinkAcademy.com and their account is not fully activated. If you are experiencing issues where your account is not fully activated or you do not see an active subscription (but you are certain you have one), please provide your CCBill Subscription/Transaction ID and KinkAcademy.com username in your message and we'll manually update your account's access. Subject*Please select a reason for support request:Purchasing Videos or MembershipsViewing Videos after PaymentMembership IssuesLost PasswordUpdate Credit CardCancel SubscriptionOtherLost PasswordReset your password.VideoSee common solutions to video problemsPlease provide:Login NameIf you're a registered member, please provide your login nameEmail* Device*Platform (Example: PC, Mac, Tablet, Phone) Browser and Version*Browser and Version Example: Firefox 25, Safari IOs 5, IE 9, etc Issue:** Please describe any error messages or what difficulty you're encountering. * Everyone's device is different - please explain exactly what you're seeing in the browser so we can help you more quickly. CAPTCHACCBillYou can can update your credit card, or cancel your subscription at the CCBill Customer Support page.CCBILL: Your new subscription identification number:EmailThis field is for validation purposes and should be left unchanged.