Contact Us

Got a general
website question?

Having problems
with a video?

Technical questions or
website comments?

Questions or comments related to Kink Academy’s curriculum, faculty or website content?

Contact Kali, the Kink Academy founder using the form below.

We are typically available to respond to customer tickets Mondays-Fridays between 10 AM — 5 PM Eastern, excluding U.S. holidays.

Thank you for your patience as our small team holds down the fort and answers support tickets in the order they are received. We'll try to get back to you as soon as possible, but please allow up to 2 full business days after submitting a customer ticket for us to respond before reaching out again.

Known Issue: CCBill Payments Not Reflected In User's Account Access or Payment History

Update on October 16th, 2020: We've recently resolved an issue where subscribers who have made a successful payment on CCBill.com do not see their payment history or active subscription in their account on KinkAcademy.com and their account is not fully activated.

If you are experiencing issues where your account is not fully activated or you do not see an active subscription (but you are certain you have one), please provide your CCBill Subscription/Transaction ID and KinkAcademy.com username in your message and we'll manually update your account's access.
Please select a reason for support request:*
Need to Reset Your Password?
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Video
See common solutions to video problems
Updating Payment Information or Canceling via CCBill
You can can update your credit card or cancel your subscription at the CCBill Customer Support page. While we can manually cancel any active CCBill Subscriptions you may have with us, we are unable to update your payment information.
Contact and Device Information
E-mail Address*
If this is related to a CCBill issue, this email must match the e-mail you provided CCBill.
Login Name
If you're a registered subscriber, please provide your current or last-known login name (which may be an e-mail address).
Device and Operating System*
E.g: PC with Windows 10 (10.0.19041.488)
Browser and Version*
E.g: Firefox 82.0.2
CCBill Information
What is your CCBill Subscription/Transaction ID?
Tell Us What's Going On
Please describe the issue(s) you're experiencing.*
Everyone's device and browser is different and you may be experiencing an issue others are not. Please describe what you're seeing in the browser so we can help you more quickly. If you can, providing us steps from the beginning (including any relevant URLs) so we can try to reproduce and troubleshoot the issue.
Optional: Attach Screenshots or Screen Recordings of the Issue(s)
If you can, providing screenshots, a PDF of multiple screenshots, or screen recording of the issue or error you're seeing helps us tremendously. You can attach up to 5 files with a maximum 25MB file size in the following formats:
.gif, .jpg, .jpeg, .mov, .mp4, .png, .pdf, .tif, .tiff, .webm
Drop files here or

Accepted file types: jpg, jpeg, png, pdf, tif, tiff, mov, mp4, webm, mpv, Max. file size: 25 MB, Max. files: 5.
Please answer the challenge below to continue:
Email
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Contact Us

Got a general
website question?

Having problems
with a video?

Technical questions or
website comments?

Questions or comments related to Kink Academy’s curriculum, faculty or website content?

Known Issue: CCBill Payments Not Reflected In User's Account Access or Payment History

Need to Reset Your Password?

Video

Updating Payment Information or Canceling via CCBill

Contact and Device Information

CCBill Information

Tell Us What's Going On

Kink Academy is a comprehensive library of 2000+ sex-ed videos for adventurous, consenting adults.

Quick Links

Subscribe to Our Newsletter!

Got a general website question?

Having problems with a video?

Technical questions or website comments?

Questions or comments related to Kink Academy’s curriculum, faculty or website content?

Known Issue: CCBill Payments Not Reflected In User's Account Access or Payment History

Need to Reset Your Password?

Video

Updating Payment Information or Canceling via CCBill

Contact and Device Information

CCBill Information

Tell Us What's Going On

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Kink Academy is a comprehensive library of 2000+ sex-ed videos for adventurous, consenting adults.

Quick Links

Subscribe to Our Newsletter!

Got a general
website question?

Having problems
with a video?

Technical questions or
website comments?