If the video is choppy, doesn’t show up or has other playback issues…
We’ve done extensive testing to make sure that our videos work properly on a variety of the most popular operating systems, browsers and devices. However, there are many factors on the members side that can affect video playback. Before contacting us for help, please try the following, as these fix video issues for the vast majority of our members:
Slow internet connection.
What is your internet download speed? Go to a site like SpeedTest.net to see the download speed of your internet connection. Anything lower than 800kbps is likely going to be too slow to view Kink Academy videos properly. Our site currently only supports streaming video qualities of 750kbps or greater, which should be compatible with lower end DSL and faster connections. Keep in mind that a lot of broadband connections run at much slower speeds than your internet service provider (ISP) claims, especially during times of heavy use. Also, be sure to close any applications that may eat up your bandwidth.Confirm you have the Flash Player Plug-in installed. We use a Flash-based video player. We do have limited support for the HTML5 player as a fallback, but due to the inconsistent support of video format across browsers, the HTML5 player will not work for browsers that ONLY support the OGG format (name, Firefox).
Update your plugins.
Update your web browser.
Make sure you update your browser of choice. Older versions may not be compatible with our site.
Never use Internet Explorer.
IE does not follow modern web standards so parts of our site may not work correctly when viewing our site with this browser. Kink Academy highly encourages you to switch to a better browser like Mozilla FireFox or Google Chrome. If you wish to use Internet Explorer, you must upgrade to IE 9. Our videos will not play in anything less.
Close other applications.
Please close all other applications or all other browser tabs and try the videos again. Running other applications can eat up your computers resources (bandwidth, memory, etc) that can adversely affect playback quality. This especially true with older computers that do not have a lot of memory or processing power to begin with.
Though we have taken great strides to make our videos compatible with a great number of mobile devices, not all videos will work on all devices. This is especially true of iOS (Apple) devices (iPod, iPad, IPhone), as each iOS device requires a certain format that may not be available for any given video. Any device that allows the Flash Player Plugin should work fine, however. Mobile networks speeds that drop below the acceptable speed mentioned above may cause playback issues.
Please keep in mind, that the playback quality for some videos, especially those recorded at live events or videos that were submitted by a third-party, may differ from our in-house educational videos. Because the source video was potentially lower quality, none of the suggestions above will correct this. Please try multiple videos before concluding that there is something wrong.
If you are finding that your video playback is still causing issues, please contact Support for assistance.