Five Star Service

1. Five-Star Service: Challenges to Receive Service
2. Five-Star Service: Communication
3. Five-Star Service: Models of Relationships
4. Baby Steps Towards Receiving Service
5. Proactive vs. Reactive Service
6. Service: Casual vs. Formal
7. Obvious vs. Subtle Service
8. Five-Star Service: Attitude
9. Five-Star Service: Actions
10. Service: Where Do You Go From Here?

Alex Bettencourt continues his series on five-star service with a focus on actions during these next four minutes. He discusses explicit and implicit requests, encourages the use of service notes, and, among other things, highly recommends close attention to detail and organization. Alex provides a multitude of examples of the little things you can do to make your service excellent.