Alex Bettencourt continues the five-star service series with this five-minute video on communication. Alex addresses some common assumptions in service relationships, encourages honest feedback, and differentiates between needs, wants, and fantasies. He suggests strategies (e.g., step up and step back) to improve oversight of service and build trust too. Alex’s next video examines models and baby steps in service.

Five Star Service

1. Five-Star Service: Challenges to Receive Service
2. Five-Star Service: Communication
3. Five-Star Service: Models of Relationships
4. Baby Steps Towards Receiving Service
5. Proactive vs. Reactive Service
6. Service: Casual vs. Formal
7. Obvious vs. Subtle Service
8. Five-Star Service: Attitude
9. Five-Star Service: Actions
10. Service: Where Do You Go From Here?