Alex Bettencourt continues to cover the variations in service relationships, this time talking about the ways that protocols in service can vary from casual to formal and back again depending on the situation. Whether it’s mode of dress or the way you behave at mealtime, Alex can gives you ideas for adjusting your service until it is a perfect fit.

Five Star Service

1. Five-Star Service: Challenges to Receive Service
2. Five-Star Service: Communication
3. Five-Star Service: Models of Relationships
4. Baby Steps Towards Receiving Service
5. Proactive vs. Reactive Service
6. Service: Casual vs. Formal
7. Obvious vs. Subtle Service
8. Five-Star Service: Attitude
9. Five-Star Service: Actions
10. Service: Where Do You Go From Here?