Five Star Service

1. Five-Star Service: Challenges to Receive Service
2. Five-Star Service: Communication
3. Five-Star Service: Models of Relationships
4. Baby Steps Towards Receiving Service
5. Proactive vs. Reactive Service
6. Service: Casual vs. Formal
7. Obvious vs. Subtle Service
8. Five-Star Service: Attitude
9. Five-Star Service: Actions
10. Service: Where Do You Go From Here?

Alex Bettencourt discusses some of the subtler shades of service relationships in this clip. Different situations can enable you to show greater or lesser devotion, he explains, depending on how obvious you want to be to your audience. At the same time Alex talks about how subtle service can also be the simple little things that a service provider notices and changes on their own, giving the service receiver what they want even before they realize it.